![]() Typically, these updates are completed after-hours to minimize downtime. Occasionally, Productive Computing does restart servers for necessary OS updates or FileMaker Server updates when applicable and appropriate. ![]() Our team handles all the necessary operating system patches and updates, FileMaker Server patches and upgrades, plug-in installations, SSL certificates, and backup schedules. There may be a delayed response, but the hosting engineer will troubleshoot the system as soon as possible. Occasionally, you may need to leave a message and we'll get the request done the same business day or by the next business day.įor hosting emergencies outside of normal business hours, please call 76 and you will be forwarded to the hosting engineer on call. Productive Computing’s hosting staff works Monday through Friday, from 8:00 AM to 5:00 PM (Pacific Time) and are available during these hours to address questions and issues. Send your FileMaker files safely and securely via our FTP service. If you would like a customized SSL certificate for a custom domain name or other requirements, this option is available for an additional fee. SSL Certificates - Every PCI FileMaker hosting plan includes an SSL certificate.Additional custom backups or Dropbox storage (for archive purposes) may be requested for an added cost per month. Backups and Dropbox - All of our plans include daily backups that are available for 7 days and weekly backups that are stored for 6 months.Performance - If you plan to run continuous routines or regular audit systems, you may want to opt for a plan with more RAM/CPU available to handle complex processes.A good rule of thumb is to multiply the size of your FileMaker file (plus any external container data) times four. Make sure you pick a plan with an appropriate amount of disk space to accommodate the overall size of your files along with the backups. File Size - Each plan allows you to upload up to 125 database files, but the size of your files is a determining factor in deciding which plan is right for you. ![]()
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